What if the item I received is not what I ordered? Forcast Support March 13, 2019 01:49 Updated Follow Please send an email through to firstname.lastname@example.org with your order number, the name and a photo of the incorrect item. Our team will then advise you of the next step. Related articles I didn't receive a returns form in my order Where do I send my return to? What is FORCAST’s in-store returns policy? What do I do if the clothes I purchased have faults or defects? When will I receive my refund/online store credit? Comments 0 comments Please sign in to leave a comment.