Forcast Support
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How do I use a Forcast Gift Card?
With the gift of choice, the Forcast Gift Card is available to use: For all in-store purchases, by swiping the card at POS as directed For all online purchases, by entering the Gift Card voucher n...
Can I use a gift card online as well as in store?
Yes, your Forcast Gift Card is valid for use in-store and online. If your Forcast Gift Card was issued before September 2023 and has no PIN on the card, you will not be able to use this online as i...
Do you have gift cards?
Yes we do! Physical gift cards are available for purchase at any Forcast store. Digital gift cards are also available for purchase at the Forcast website here. All gift cards can be redeemed onlin...
What is FORCAST’s online returns policy?
Forcast offers returns within 30 days from receiving your order when purchased online. International Returns follow the same procedure. Full Price, Promotional Price & Faulty Items: If the items yo...
Can I Refund a Sale Item?
Items that are purchased as permanently reduced stock cannot be returned for a refund unless deemed faulty. In this case, the Online Department needs to be notified, please contact our customer car...
I have not received my parcel and I think it is missing, what happens now?
Please email online@forcast.com.au or call us on 02 9755 1322 to let us know if this has occurred. Our team will be able to check and confirm if your order has been dispatched. If your parcel has b...
Not Receiving your 'First Order Discount Code'?
If you have signed up to the Forcast website and are placing an Online Order for the first time and haven't received your 'New Customer Discount Code', please click on the ‘Contact Us’ link located...
Why do the clothes I bought not match the measurements on the sizing guide?
The measurements on the sizing guide are a guide for a body of that size. If you purchase a fitted dress in your size, it will almost certainly be of the measurements on the chart. If you purchase ...
The item I want is out of stock online
Unfortunately, if an item or size is not available on the website, it means we have sold out online. However, stores may have stock available for you to purchase in-store. We recommend customers ca...
How long will it take until I receive my order?
1. Australia & New ZealandAll of our orders within Australia are shipped via Australia Post. Please allow for 1-2 days for processing and dispatch. During peak and promotional periods, please note ...