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Forcast-Support

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  • How do I use a Forcast Gift Card?

    With the gift of choice, the Forcast Gift Card is available to use: For all in-store purchases, by swiping the card at POS as directed For all online purchases, by entering the Gift Card voucher n...

  • How will I be refunded?

    All refunds processed are returned to the original payment method used on the initial order. Credit Card or PayPal: Your refund will be returned into the same account as your original payment. Onli...

  • Can I use a gift card online as well as in store?

    Yes, your Forcast Gift Card is valid for use in-store and online.

  • Do you have gift cards?

    Hard copy gift cards are available for purchase in-store and can be used online and in-store.

  • I can't create a Return Request online

    If you cannot create a Return Request using this link here, you may print off and fill out the returns form and return it along with your garments.  

  • What are my options when returning an item?

    If you wish to return any items purchased online, there are a few way to go about this.   If you return via post, you will need to create a return request and post the items back to our HQ. You wil...

  • Where do I send my return to?

    For all online orders to be returned, please ensure you have met the Return Policy.  Provided that you have met the conditions, you can send the online items to our HQ.   FORCAST RE: ONLINE RETURN5...

  • Can I use my store credit online as well as in-store?

    A credit note that has been issued in-store can only be redeemed in-store and an online credit note issued via online can only be redeemed online.

  • What is FORCAST’s in-store returns policy?

    A refund can be issued when: Item(s) are purchased at full price Item(s) must be returned within 14 days from the purchase date in original condition Garment(s) was purchased faulty or received th...

  • How can I track my order?

    Once your order has been dispatched, you will receive an email and text from Shippit, our delivery partner containing your tracking number.   Alternatively, you can follow the journey of your parce...