Forcast Support
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How do I change or cancel my order after purchasing?
Shipping details: Contact us by sending an email with your order number and correct shipping details. These details will then be updated, only if the order has not been dispatched. If the item has ...
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How can I check my online store credit and transaction history?
Log in to your online account On the left hand side click on ‘Store Credit’ to view your credit note balance and transaction history
Has my order been successful?
Once you have placed an order with Forcast, you will receive a confirmation email with your order number via email within 10 minutes of your purchase. If you have placed an order via your online ac...
Do you match prices if I see an item on sale elsewhere?
Forcast does stock to multiple companies outside our own. Unfortunately, if you see the same item valued at a lower price we are unable to match the price.
Do you have gift cards?
Yes we do! Physical gift cards are available for purchase at any Forcast store. Digital gift cards are also available for purchase at the Forcast website here. All gift cards can be redeemed onlin...
Do I need to have an account to use my online store credit?
Yes. A credit note cannot be issued unless the customer has an online account. If the customer purchases through a guest account and returns an item for a credit note, an account will be created fo...
Can I use a gift card online as well as in store?
Yes, your Forcast Gift Card is valid for use in-store and online. If your Forcast Gift Card was issued before September 2023 and has no PIN on the card, you will not be able to use this online as i...
Can I use my store credit online as well as in-store?
A credit note that has been issued in-store can only be redeemed in-store and an online credit note issued via online can only be redeemed online.
Do gift cards expire?
Gift cards are valid for 3 years from date of issue.
If the item is full price and I purchased using a partial online store credit, am I able to receive a full refund?
The amount you paid with any of our payment methods will be refunded back to you, however the credit note amount that was used will be credited back to your online account. A full refund will not b...