Forcast Support
- Total activity 111
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 57
Articles
Recent activity by Forcast Support Sort by recent activity-
If the item is full price and I purchased using online credit, am I able to receive a full refund?
No. Your refund will always be processed using the same payment method used for the order transaction. In this case, since your original payment method was online store credit your refund will be i...
When can I expect new products to be listed on your website?
Generally, we aim to release new products every week.
The item I want is out of stock online
Unfortunately, if an item or size is not available on the website, it means we have sold out online. However, stores may have stock available for you to purchase in-store. We recommend customers ca...
Why do the clothes I bought not match the measurements on the sizing guide?
The measurements on the sizing guide are a guide for a body of that size. If you purchase a fitted dress in your size, it will almost certainly be of the measurements on the chart. If you purchase ...
What is FORCAST’s in-store returns policy?
A refund can be issued when: Item(s) are purchased at full price Item(s) must be returned within 14 days from the purchase date in original condition Garment(s) was purchased faulty or received th...
Can I return my item for an exchange?
Unfortunately, we do not process exchanges within our Online Department, however, you can take the item you wish to exchange to any Forcast store along with your invoice and our team will be able t...
Can I return sale items?
Sale items are entitled for an exchange or giftcard issue only if returned in-store within 30 days. If returned to our Online Department, sale items are eligible for an online credit to your Forcas...
How will I be refunded?
All refunds processed are returned to the original payment method used on the initial order. Credit Card or PayPal: Your refund will be returned into the same account as your original payment. Onli...
What are my options when returning an item?
If you wish to return any items purchased online, there are a few way to go about this. If you return via post, you will need to create a return request and post the items back to our HQ. You wil...
What if the item I received is not what I ordered?
Please send an email through to online@forcast.com.au with your order number, the name and a photo of the incorrect item. Our team will then advise you of the next step.