General
HOW TO SHOP WITH US
- Can I use my Forcast VIP Card Online?
- I want to wear my garment this weekend, can you guarantee my order will be here before then?
- I forgot to enter my promo code. Am I still eligible for the discount?
- What payment methods do you accept?
- My credit card details are not being accepted. What's wrong?
- How many times can I use my Gift Card?
MY ACCOUNT
- Not Receiving your 'First Order Discount Code'?
- How do I reset my password?
- What is your ABN?
- How do I subscribe to your website?
- How do I unsubscribe from your newsletter?
- I have subscribed and haven’t received an email with a 10% off code
SHIPPING & DELIVERY
- International Shipping
- I have not received my parcel and I think it is missing, what happens now?
- How long will it take until I receive my order?
- How do I change my delivery address after my order has been placed?
- Do you deliver to PO Boxes, military addresses or Parcel Lockers?
- Can someone else collect my parcel for me?
RETURNS
- I didn't receive a returns form in my order
- Can I Refund a Sale Item?
- Where do I send my return to?
- What is ParcelPoint?
- What is FORCAST’s online returns policy?
- What is FORCAST’s store returns policy?
PRODUCT & STOCK
- 2 for $60 Promotional Sale - Terms & Conditions
- What happens if I place an order and the item I want is sold out?
- When can I expect new products to be listed on your website?
- The item I want is out of stock online
- I purchased a garment but it does not match the measurements on the sizing guide, why is this?